A tenant in Glasgow has been awarded a five-figure sum in backdated advantages after housing advisers regarded into his case.
The GHA tenant discovered he was due £14,000 when an advisor was serving to with common credit score.
The person from the west of Glasgow had his declare for Private Independence Fee (PIP) refused however after the advisor helped him attraction, which he gained and was due £7000 in again funds over 18 months.
His Employment Assist Allowance was additionally elevated, to incorporate a Extreme Incapacity Fee, and was backdated, giving him one other £7,000.
The tenant is considered one of greater than 3000 that Wheatley Group mentioned their advisers have helped within the final seven weeks since lockdown.
There was a large improve in folks claiming common credit score as folks have misplaced their jobs or had hours slashed with companies closed within the effort to cease the unfold of coronavirus.
Wheatley, which GHA is a part of, has 22 profit advisers serving to tenants who want help with claims.
Whereas working from residence they’ve handled 3250 circumstances of Common Credit score within the final seven weeks.
The staff has used expertise like facetime calls with prospects and convention calls with DWP advantages employees to progress claims and get folks the money they’re entitled to.
Translators have additionally been used for patrons whose first language isn’t English.
One tenant Angela, From Knightswood in Glasgow, wanted assist when her husband needed to transfer right into a care residence.
She mentioned: “With out my advisor Donna, I wouldn’t have identified what to do.
“She messaged me on WhatsApp, defined all the pieces I used to be entitled to, helped me fill within the types – all whereas she was working from residence.
“You’re feeling alone if you don’t know find out how to cope with issues, however Donna was actually there for me.
“She was sensible. I’m completely grateful.”
One other GHA tenant, from Townhead, mentioned: “My advisor David was extraordinarily useful.
“I didn’t look forward to finding myself on this state of affairs, however he all the time gave me actually good recommendation.
He was actually preventing my nook. “It’s a terrific service and an actual lifeline to lots of people.”
A whole lot of consumers have additionally been put in contact with native councils, social work groups, charities and different group teams, which may help them.
Olga Clayton, Wheatley’s Group Director of Housing and Care, mentioned: “We’re doing all we are able to to help our most susceptible prospects throughout these very troublesome occasions.
“Our advisors are absolutely outfitted to earn a living from home to help prospects, notably with Common Credit score claims.
“We’ve seen a rise within the variety of prospects needing our help – a lot of whom have by no means claimed advantages earlier than.”