Netflix stops charging customers who never watch – BBC News

A woman watching Netflix.

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Netflix says it’ll now begin to cancel accounts which have watched nothing in additional than a 12 months, however have nonetheless been paying subscription charges.

The streaming large says a whole lot of 1000’s of customers fall into that “inactive” class – and it’ll now begin suspending them.

It stated the transfer would save forgetful clients cash.

Netflix prices between £5.99 and £11.99 a month, and fee particulars are required to enroll.

The corporate stated the notifications could be despatched to these individuals who signed up with a bank card or different fee technique, however haven’t watched something within the 12 months since signing up.

It can do the identical for different customers who’ve been paying for the service, however haven’t watched something previously two years.

Customers with dormant accounts will obtain a notification asking in the event that they wish to proceed with their subscription, and those that don’t reply can have their account cancelled.

Netflix stated lower than half a % of its user-base falls into that class.

“ that sinking feeling once you realise you signed up for one thing however have not used it in ages? At Netflix, the very last thing we wish is folks paying for one thing they don’t seem to be utilizing,” product innovation chief Eddy Wu stated in a weblog submit.

Affected account holders will obtain a warning from Netflix within the type of an e mail earlier than their accounts are deactivated. Notifications will begin arriving this week.

“We’re asking everybody who has not watched something on Netflix for a 12 months since they joined to substantiate they wish to hold their membership,” Mr Wu stated.

Netflix will retain viewing knowledge from deactivated accounts, so if a consumer needs to re-subscribe at a later date they may have the ability to entry their individualised preferences.

The corporate has seen subscriber numbers surge this 12 months, as lockdowns world wide hold folks at house, the place they wish to be entertained.

Virtually 16 million folks created accounts within the first three months of the 12 months, almost double the brand new sign-ups it noticed within the remaining months of 2019.

News Reporter

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