Emirates has cleared the backlog of refund requests that had constructed up since April and the airline has now repaid AED 6.three billion (£1.three billion) to its clients.
Of the full repaid, AED 4.7 billion was to clients who had booked immediately with the airline, and the remaining was refunded through journey businesses. The service mentioned it had managed greater than 130,000 refund-related queries from clients and journey brokers, and made standing adjustments to just about 4 million flight coupons.
Sir Tim Clark, president of Emirates Airline, mentioned: “Within the early months of 2020, Covid-19 massively disrupted journey around the globe and led to an unprecedented quantity of refunds requests throughout the aviation and journey business, together with at Emirates.
“It was not a state of affairs any airline needed, significantly whereas additionally going through a money crunch from drastically decreased operations. Via these tough months, as we handled the affect of the pandemic on our enterprise, we’ve by no means overpassed our dedication to our clients.”